• How can I place orders?

  Orders must be placed through the TigerBuy punchout. All orders under or over $5,000 will be placed on the requestor’s PCard through TigerBuy.

  You will no longer log in to the Grainger website and do not need to set up an account as all employees are set up in TigerBuy to use the punchout suppliers.

• Who is my contact at Grainger?

  Melody Mullican
  Grainger Industrial Supply
  Public Sector Account Manager
  Customer Service: 888-803-7320
  Cell: 912-655-2908
  Melody.mullican@grainger.com
  www.grainger.com

• Are we required to purchase from the Preferred Vendor contract?

  Yes, you are required to purchase from the Preferred Vendor Contract. This vendor has been designated as the "Preferred Vendor" for AU for this particular commodity as the result of a competitive bid process. In general, making purchases outside the contract shouldn't be necessary. We understand from time to time there may be a justifiable reason to purchase off contract through a different vendor. If that need arises, since you are potentially violating the bid law, please attach a note of justification to the voucher/purchasing card recon. In some cases, PBS may follow up with you, in other cases, the Preferred Vendor may follow up with you.

• What are the delivery terms/shipping times for my order?

  Most orders are shipped free, and most items will be delivered the next day. The transit time is given to you when shopping on the punchout.

  The only shipping charges Auburn University is charged for:

  1. Oversized items that need to go freight are charged $119.00.
  2. Hazmat items $35.00 charge
  3. Expedited shipping at the request of Auburn University

• What if I cannot find what I need on TigerBuy?

  1. Send an email over to Jeff Hicks @ Jeffery.Hicks@grainger.com
     Jeff can find the item for you and send you a quote back. Jeff is located on campus and can come to you.
  2. Grainger has an app where you can scan a barcode of the product or take a picture of the item and it can help cross it over on the Grainger website. (This option is not on TigerBuy. If you find the item please place the order through TigerBuy and not on the Grainger app.)

• How can I make sure consumable items never run out in my department?

  Jeff can come to your department weekly to make sure the items you set up as “keepstock” never run out. This service is free of charge. Jeff can be reached at Jeffery.Hicks@grainger.com.

Please contact Barbara-Anne Harvill at bzb0082@auburn.edu in PBS or call 844-3633, if you have any additional questions.