Frequently Asked Questions
 
How do I sign up for/ begin using UPS?
You can complete the new account setup sheet and forward to the linked UPS email address. Then go to UPS.com and create user name and password. If you have questions regarding setup, contact Brandon Baird, bbaird@ups.com.

What is the process to set up my AU Purchasing Card to pay for shipping charges associated with my UPS account number?
You can enter your payment card information into the UPS Billing Center online. Call 1-800-811-1648 or contact Brandon Baird, bbaird@ups.com for additional assistance.

Who do I contact if I have a problem logging into the web site or placing an order?
Call Brandon Baird, AU's account representative at 334-991-2057, or send Brandon an email to bbaird@ups.com.

After I submit my application, how long does it take to activate my account with the UPS contract pricing?
Requests can take up to two weeks, but it is possible that request made prior to Wednesday may have access the following Monday.

I have multiple current UPS account numbers to convert with many new users to "sign up" for the program. Is there a process using the on-line application to accept more than one account number conversion at the time?
If you need to setup multiple users for an account, please contact Brandon Baird, bbaird@ups.com.

My current Shipping Service vendor charges my institution for a pickup service. Will this fee be charged under AU'S contract?
Pick up fees are waived under this contract.

Can I find out how much my shipment will cost?
You can be setup to see your negotiated rates within ups.com or many other shipping interfaces. If you need to complete setup for negotiated rates, please contact Brandon Baird, bbaird@ups.com.

How do I schedule a pick up?
Visit wwwapps.ups.com/pickup/schedule?loc=en_US or call 1-800-PICKUPS (1-800-742-5877)

How do I track my package en route and verify delivery?
Visit www.ups.com/WebTracking/track?loc=en_US

How do I order UPS supplies?
Visit www.ups.com/us/en/help-center/packaging-and-supplies/supplies-forms.page

Can I ship heavy Boxes with UPS?
Yes. UPS packages can be up to 150 lbs, but they can't exceed 108 inches in length or a total of 165 inches in length and girth combined.

Are we required to purchase from the Preferred Vendor contract?
Yes, you are required to purchase from the Preferred Vendor Contract. Once you see the pricing on these contracts, we think you're going to WANT to purchase from them due to their very competitive pricing! Beyond that though, these vendors have been designated as the "Preferred Vendors" for AU for these particular commodities as the result of a competitive bid process. In general, making purchases outside the contract shouldn't be necessary. We understand from time to time there may be a justifiable reason to purchase off contract through a different vendor. However, when the need arises, you are potentially violating the bid law, as all of our contracts have been competitively bid and awarded. In that situation, please attach a note of explanation to the voucher/purchasing card recon. In some cases, PBS may follow up with you...in others cases, the Preferred Vendor may follow up with you.

Please contact Christalyn Thomas in PBS at 334-844-3711 or send an e-mail to cmc0122@auburn.edu, if you have any additional questions.