IT Survival Guide for Employees/Faculty
Accounts, Access, & Security
Your Auburn University username and password are key to accessing many of the resources the Office of Information Technology (OIT) provides. Protect your identity by protecting your password.
- Don't share your username and password with anyone.
- Choose a long, strong password (use upper/lowercase letters, numbers, and special characters).
- Don't use personal info like your username, pet's name, phone number, or date of birth in your password.
When you activated your account you should have set up security questions so you can reset your own password within MyAccount. If you need help with your password, contact the IT Service Desk.
AU Access
AU Access is where employees connect to many online resources. A link to AU Access is located at the top right of the AU homepage, or go directly to auaccess.auburn.edu.
Self Service Banner
Banner is the official record of employee information. You will use the EMPLOYEES tab of AU Access to view your leave balances, access training resources, HR links, Tiger Time (for leave requests and clock-ins/outs), and Self Service Banner (tax docs, benefits info, pay stubs, etc.).
Parking Services
Located on the MY CAMPUS tab, "Parking" will allow you to manage your permitted vehicle(s) and handle citations.
Lynda.com
Lynda.com is a leading online learning platform that helps anyone learn business, software, technology and creative skills to achieve personal and professional goals. Access to the Lynda.com library of training resources is via an icon link on the EMPLOYEES tab.
Security
2-Factor authentication with Duo Security
Duo Security is the product Auburn University uses for securing logins with 2-factor authentication, which is a secondary proof of identity such as being in possession of your smartphone in addition to knowing your password. Various Auburn systems and applications require 2-factor authentication. (e.g., direct deposit areas of AU Access and the VPN Client). You are strongly encouraged to go ahead and register multiple devices with Duo. For more information visit, auburn.edu/oit/2factor.
SANS: Securing the Human
New employees are required to complete the SANS: Securing the Human technology safety training.
Additional Security Information
The Cybersecurity Center has many more security topics, tips and best practices. You may also want to get familiar with the University's IT Policies.
Support Units
Distributed IT Providers
Most colleges, schools, and administrative areas have dedicated IT support staff located in those specific units. These Distributed IT Providers are the initial line of support for employees. If your area isn't represented, the IT Service Desk will assist you and if needed elevate your issue to secondary support if necessary.
Administrative Computing Coordinators
ACC's work with the OIT Accounts Administrator to establish and customize computing profiles and access for employees. Among other things, this includes email addressing and access to University records and other computing and information technology resources. Every unit at Auburn is represented by an appointed Administrative Computing Coordinator.
IT Service Desk
The IT Service Desk serves AU's faculty, staff, and students, and receives hundreds of questions each day by telephone, online chat, email, and from walk-in clients. The Service Desk consultants are Auburn University students and are supported by full-time subject matter expert specialists.
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3rd Floor RBD Library | Semester Break Hours |
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Sunday Monday Tuesday Wednesday Thursday Friday Saturday |
5 p.m. - 10 p.m. 7:30 a.m. - 10 p.m. 7:30 a.m. - 10 p.m. 7:30 a.m. - 10 p.m. 7:30 a.m. - 10 p.m. 7:30 a.m. - 5 p.m. Closed |
Closed 7:45 a.m. - 4:45 p.m. 7:45 a.m. - 4:45 p.m. 7:45 a.m. - 4:45 p.m. 7:45 a.m. - 4:45 p.m. 7:45 a.m. - 4:45 p.m. Closed |
Phone: (334) 844-4944
Email: itservicedesk@auburn.edu
Communication & Collaboration
Communication
- Email — is an official means of communication. Employees have access to University email through mobile devices via activesync, Outlook Web Access via a browser, and 3rd party applications on a computer such as Outlook. Older email automatically gets archived and is available through the Netmail Archive website.
- Telephone Services — If you need help using your desk phone and requesting features, contact your Administrative Computing Coordinator.
- VoiceMail — Voice Mail and Voice Menus and Announcement services are available for Auburn University employees and departments.
- Meet Me Conferencing — All employees can request a Meet Me Conference Bridge to host conference calls.
- Cellular Services — Cellular and Push-to-Talk services are available to the University community through Verizon Wireless and SouthernLinc. Verizon Wireless offers special discount pricing to Auburn University employees.
- Official AU App — The Official AU app is FREE for Android and Apple devices. For more information, visit www.auburn.edu/app.
AU Wireless
Auburn University provides a fast WPA2 encrypted wireless connection available 24/7 over most parts of campus and access to eduroam, the secure, world-wide roaming wireless access service developed for the international research and education community. For help connecting to AU_WiFi, contact your Distributed IT Provider, the IT Service Desk, or visit auburn.edu/oit/wireless.
Collaboration
- Microsoft Teams — provides a communication hub for your team, department, or organization. Allows you to connect and collaborate with coworkers, research partners, and vendors around the world.
- Create Chats with a user, or many users via IM, voice, or video call
- See your contacts availability
- Schedule or Join Meetings
- Present your screen or give control during meetings, or to allow remote assistance
- Real-time polling
- Connect other enterprise systems to allow your team to get all their information from one place:
- SmartSheet
- JIRA
- Power BI
- YouTube
- SalesForce
- etc...
- Zoom — allows you to screen share online though meeting spaces. Support for Zoom is provided by the Biggio Center.
- OneDrive for Business — OneDrive for Business is 1TB of cloud storage intended for storing and organizing your documents. It is easily accessible via the web and mobile clients and can be synced to your PC so you always have easy access to your documents. OneDrive for Business also makes it easy to share and collaborate on documents, both with AU users and non-AU users.
- Box — Online file sharing
- SharePoint — SharePoint iSharePoint is a platform on which to build solutions and automate processes. It allows users to setup websites accessible across any device and operating system that allows users to collaborate on and manage documents from start to finish, publish reports, and/or build dashboards to allow decisions to be made on pertinent information quickly and efficiently.
- Personal Web Space — Employees have a few different flavors of web space available.
Instructional & Classroom Technology Biggio Center Support Website
Canvas, Panopto, Qualtrics & iClicker
The following tools that are actively used in the classroom are supported by the Biggio Center:
- Canvas — learning management software (LMS)
- Panopto — the screen capturing and audio recording software
- Qualtrics — survey tool available through AU Access
- iClicker — live in-class assessment
Classroom Technology
OIT's Classroom Design Group supports ~600 technology enhanced classrooms across campus. The Mell classroom facility has its own support team.
Hardware & Software
Hardware
Auburn University employees are entitled to great discounts on new computers. For more details, visit www.auburn.edu/oit/hardware.
Software
OIT with Microsoft provides each employee a subscription to MS Office Pro Plus and Office Mobile for FREE (up to 5 devices). Learn more at www.auburn.edu/oit/365.
FREE software is available to download through AU Install. Software includes anti-virus, FTP clients, PDF writers, a VPN client, and more.
Additional software may be licensed through the University and AU Software.