IT Service Desk Support

12,796 - Calls answered and resolved

8,000+ - Emails received and resolved

1,300+ - Walk-ins who received in-person assistance

631 - Chat sessions to provide immediate service

1,714 - Self-service knowledge article views on the new OIT website implemented earlier this year

2,321 - Requests* for service on classrooms, telephone orders, network repair, etc.

*Service requests were previously handled by individual units. At the end of May 2018, OIT implemented a central location for processing these requests, so this number only reflects information gathered from late May through the end of the year.