Meet the Academic Support Staff

Staff and student employees in Academic Support work to build positive, approachable, and cooperative learning environments. We desire to help all students feel valued, included, and empowered while earning their degree at Auburn University. Through carefully designed programs we seek to normalize students’ help-seeking behaviors and encourage students to approach problems in new ways. We believe these carefully designed experiences support students’ efforts to maximize their learning while at AU and beyond. For assistance, please call (334) 844-5972 or email academic_support@auburn.edu.

Jessica Agyin-Birikorang, M.Ed, LIL, LPT
Jessica Agyin-Birikorang, M.Ed, LIL, LPT
Coordinator, Course Support
  • Hometown: Huntsville, Alabama

  • Advice to AU students: Prioritizing your holistic health and well-being is essential! Take advantage of resources on campus, join a student organization, and please remember that you belong here at Auburn University.

  • Favorite study spot: The Donald E. Davis Arboretum is a great place to study in a relaxing, outdoor environment.

  • Favorite spot to eat: La Plaza Supermarket & Taqueria 

  • Favorite thing about Auburn: My favorite thing about Auburn is the festivals and cultural events to connect with and learn more about the folks in our community.

Contact Jessica with questions about workshops, presentations, and tabling events.

Samantha Ansley, M.Ed., Ph.D.
Samantha Ansley, M.Ed., Ph.D.
Assistant Director, Student Support
  • Hometown: Los Gatos, California

  • Advice to AU students: Be proactive in connecting to resources on campus and try them out as often as possible until you find what works for you. Then keep trying because sometimes what works best can change.

  • Study tip: My quick study tip is to set start dates for yourself. Students may focus so much on deadlines and due dates that they forget to start. Set yourself up for success by using starting dates for assignments, papers, and test prep.

  • Favorite lunch spot: Jin Korean Restaurant

Contact Dr. Ansley with questions about student support programs, early alert programming, partnerships for student persistence, and the Academic Coaching program.

Chase Bentley
Chase Bentley
Graduate Assistant, Strategic Data Analysis
  • Hometown: Huntsville, AL

  • Favorite thing about Auburn University: Auburn is a community that feels like a family. I love that I can say war eagle to strangers, and they always smile and say it back!

  • Advice to AU students: Auburn has so many incredible resources. Get involved on campus. There are so many opportunities on campus that I did not even know existed my freshman year. I wish I had taken more advantage of them.

  • Favorite Lunch Spot: Irritable Bao or Chick-fil-a

Ashley Carr, , Ph.D.
Ashley Carr, , Ph.D.
Assistant Director, Course Support
  • Hometown: Athens, Georgia

  • Advice to AU students: Pay attention to your health and check out the many support services available to you to keep your mind, body, and spirit sound.

  • Favorite study spot: A Supplemental Instruction session! SI is informed by learning theory that tells us that social interaction and collaboration are critical to learning. An SI session provides the opportunity to grapple with and make meaning of difficult content alongside and with the support of peers.

  • Favorite thing about Auburn: The incredible commitment I see Auburn students making to serve, lead, and do quality work is my favorite thing about Auburn.

Contact Dr. Carr with questions about course support programs, embedded peer support, and outreach efforts.

Chase Chaplin
Chase Chaplin
Coordinator, Student Support
  • Advice to AU students: Get connected on campus! Even if it’s an organization not directly related to your major, or something you’ve never done before, involvement is a great way to help find and create your version of the Auburn Family.

  • Study tip: Make sure your study strategy is what is actually most helpful for you, not just what is most popular among your friends or classmates. Our academic coaches are excited to show you various study strategies if you’re still finding what works!

  • Favorite lunch spot: The hibachi food truck

Contact Chase with questions about the Academic Coaching or Study Smart programs.

Sandy Cowart
Sandy Cowart
Coordinator II, Business/Admin Services
  • Hometown: Reeltown, Alabama

  • Favorite thing about AU: I absolutely love the atmosphere! Always a smiling face or a friendly WAR EAGLE.

  • Study tip: Stick to a routine, efficient study schedule.

  • Advice to AU Students: If you are taking 12 credit hours, you should plan to spend 24 hours a week on homework. Twelve hours of class time, plus 24 hours of homework time equals 36 hours devoted to school each week. This is the equivalent of a full-time job!

  • Favorite lunch spot: Jimmy John’s

Contact Sandy with questions if you are a third-party vendor or if you are trying to navigate student employment and timecards.

Caroline Duncan
Caroline Duncan
Front Desk Representative
  • Hometown: Nashville, TN

  • Major: Computer Science

  • What I like about working at Academic Support: I enjoy working with Academic Support because it allows me to connect with Auburn students on a daily basis. It’s rewarding to know that even small interactions—like answering questions, offering encouragement, or helping them find the right support—can make a meaningful difference in their experience at Auburn.

  • Favorite Lunch Spots: Irritable Bao, Taco Mama, YourPie

Jaime Miller
Jaime Miller
Director, Student Academic Support
  • Hometown: Spartanburg, South Carolina

  • Favorite thing about Auburn University: I love the community of students, faculty, staff, and advisors at AU.

  • Study tip: Take 10 minutes immediately after class to review your notes. Identify gaps in your understanding of the course content. Meet with your professor and peers in the class to gain clarification. Use the resources available to you throughout the entire semester.

  • Favorite lunch spots: Little Italy and Chicken Salad Chick

Contact Dr. Miller with questions about Academic Support programs, ideas for campus partnership, or hopes for student success programming at AU. 

Paige Prusak
Paige Prusak
Front Desk Representative
  • Hometown: Pittsburgh, PA

  • Major: Business Management- HR minor 

  • Why I work at Academic Support: I enjoy working as a front desk representative at Academic Support because I get to help people connect with the resources they need to succeed academically. I enjoy working in the relaxed environment with friendly staff members as well.

  • Favorite Lunch Spot: Taco Mama 

Jillian Rager, , M.Ed.
Jillian Rager, , M.Ed.
Coordinator of Course Support
  • Hometown: Trussville, AL

  • Advice to AU students: Get involved on campus! The skills you learn through involvement rounds out your academic knowledge. If you aren’t sure where to start, try joining one organization related to your major/career, and one organization related to a hobby or interest.

  • Study tip: Recognize that learning can be messy. It is a process of persistence and practice. Allow yourself the space and time to learn through prioritizing studying and using resources early and often.

  • Favorite lunch spots: Amsterdam Cafe and Hey Day Market

Contact Jillian with questions about the Supplemental Instruction (SI) program.

Canaan Rager
Canaan Rager
Front Desk Representative
  • Hometown: Trussville, Alabama

  • Advice to AU students: Take a break when needed! It is important to not work yourself to hard in one day while also managing your time well!

  • Favorite Study Spot: 3rd floor of RBD! It is the perfect mix of quiet and respectful while still being lively!

  • Favorite Lunch Spot: Chappy’s Deli

Allison Stadler, , M.Ed.
Allison Stadler, , M.Ed.
Coordinator, Student Support
  • Hometown: Birmingham, Alabama

  • Advice to AU students: Recognize that you are the expert on you. Avoid choosing classes, majors, and experiences just because “everyone” seems to be making those choices. Explore unique paths that are going to help you grow as a person and as a professional.

  • Study tip: Create your own test questions while reading through the material. Going over your notes and textbook through this lens will help you identify what a professor may ask on an exam.

  • Favorite lunch spots: Momma Goldberg’s or Big Blue Bagel

Contact Allison with questions about the Study Partners Peer Tutoring program. 

Kaitlyn Taylor
Kaitlyn Taylor
Front Desk Representative
  • Hometown: Madison, AL

  • Major: Business Analytics

  • What I like about working at Academic Support: I love working as a front desk representative because it allows me to directly assist and support students on their educational journeys. It is incredibly rewarding to be part of a team that helps students succeed and achieve academic success.

  • Favorite Lunch Spots: Amsterdam Cafe

Jewels Wolter
Jewels Wolter
Lead Front Desk Representative
  • Hometown: Rosemary Beach, Florida

  • Major: Software Engineering

  • What I like about working in Academic Support: My favorite part of working as a front desk representative at Academic Support is getting to interact with the pro-staff and students and being able to help people get in touch with the resources they need every day!

Meet the Main Office Graduate Student Employees

For assistance, please email academic_support@auburn.edu or call (334) 844-5972.

Meet the Main Office Undergraduate Student Employees

For assistance, please email academic_support@auburn.edu or call (334) 844-5972.

Jewels Wolter
Jewels Wolter
Lead Front Desk Representative
  • Hometown: Rosemary Beach, Florida

  • Major: Software Engineering

  • What I like about working in Academic Support: My favorite part of working as a front desk representative at Academic Support is getting to interact with the pro-staff and students and being able to help people get in touch with the resources they need every day!

Hana Jesus
Hana Jesus
Accountability Group Leader
  • Hometown: Agana Heights, Guam

  • Major: Human Development and Family Science

  • Study Tip: Color code your notes! It can help your brain remember important information when studying.

  • Why I work at Academic Support: I plan to become an Academic Counselor and I feel that working in Academic Support will be the perfect introduction into the field. I also attended Academic Coaching earlier in my college career and it helped me so much that I want to pass on the help that I received.

Canaan Rager
Canaan Rager
Front Desk Representative
  • Hometown: Trussville, Alabama

  • Advice to AU students: Take a break when needed! It is important to not work yourself to hard in one day while also managing your time well!

  • Favorite Study Spot: 3rd floor of RBD! It is the perfect mix of quiet and respectful while still being lively!

  • Favorite Lunch Spot: Chappy’s Deli

Kaitlyn Taylor
Kaitlyn Taylor
Front Desk Representative
  • Hometown: Madison, AL

  • Major: Business Analytics

  • What I like about working at Academic Support: I love working as a front desk representative because it allows me to directly assist and support students on their educational journeys. It is incredibly rewarding to be part of a team that helps students succeed and achieve academic success.

  • Favorite Lunch Spots: Amsterdam Cafe