How We Respond

It may be helpful to know how to refer a student to Auburn Cares and how we respond once we receive a report.

Make a Referral

The referral process begins by contacting the Auburn Cares office about a student. Referrals can be made by phone, email, online reporting form, or by walking into the Auburn Cares office to speak with a staff member face to face. Students can self-refer.

Outreach

Once a student is referred, Auburn Cares staff will review and assess the information in order to determine the best course of action for follow-up. Follow-up is individually tailored and, when possible, relationship-driven. A staff member may contact the reporting party for additional information, collaboration, and to review a plan for outreach. Auburn Cares outreach typically includes a staff member reaching out to the student directly and working with the student to connect with appropriate referrals or develop a success plan. A reporting party can share information with the Auburn Cares office about a student as an FYI, and request that no action be taken at that time. A reporting party may not receive specific follow-up information due to privacy laws and regulations.

Anonymity

Please know anonymity cannot be guaranteed despite staff's best efforts to protect the identity of the reporting party. Information discussed will only be shared on a need-to-know basis and in the context of helping the student. A report may be completed anonymously, however, Auburn Cares staff strongly encourage the reporting party to provide their name and contact information to allow staff to follow up to gather additional information.