Once you have identified a student who may be in distress, approach the student to offer support. There is no “right way” to initiate this conversation, however, below are best practices that help the student feel supported.

Respect their privacy

• Once you have identified a student who may be in distress, approach the student to offer support. There is no “right way” to initiate this conversation, however, below are best practices that help the student feel supported.

Express genuine care and concern

• Be honest and clear about the signs that alerted you to a possible problem

• Remain calm, compassionate and willing to listen

• Use language that is non-judgmental (ex. I understand)

• Ask open-ended questions (ex. What happened next)

• If you suspect the person is contemplating suicide, don’t be afraid to ask. Research studies have shown that asking the question does not increase the risk of suicide.

Offer support and listen

• Convey your willingness to help.

• Be aware the student could respond in a variety of different ways. Don’t interpret negative, indifferent, or hostile responses as a failure. A decision to seek help often takes time and consideration.

• Reflect back or repeat what the student says to indicate you are listening and understanding correctly.

• Do not promise confidentiality. If a student asks you to keep something confidential, gently pause the conversation and tell them you may be able to keep some things confidential, but there are other things you are required to report.

Refer

• Tell the student you are going to refer them to the Auburn Cares office for additional support.

• If you know another specific resource that can assist the student, you can also refer them there.

• Encourage the student to utilize the resources offered.

• Keep communication open by telling the student you are always willing to listen.

Offering support to others can be challenging and stressful. Don’t forget to take care of yourself.